Careers - Customer Experience Representative

As our business expands, we are looking for a Customer Experience Representative who will play a key role in contributing to Unyte's growth. If you enjoy working in a fast-paced, dynamic team environment and are driven by growth, we want to hear from you.

Responsibilities:

  • Be the initial point of contact between Unyte and our new and existing customers on a daily basis for sales, service and support issues.
  • Respond to inquiries and build rapport with customers via telephone, email, chat and social media.
  • Proactively profile customer needs and match our products to those needs.
  • Take appropriate action to analyze, troubleshoot, escalate and resolve issues associated with hardware, software, mobile apps, orders, login and shipping.
  • Assist sales team by identifying and qualifying potential B2B leads.
  • Work collaboratively with all departments to implement customer experience strategies that strengthen the brand and the customer experience.
  • Ensure orders are processed and shipped successfully each day.
  • Drive self-service and automation by maintaining our customer support knowledge base and improving support processes.
  • Perform general administrative duties including but not limited to answering phones, updating & maintaining shared drive, sending out sales materials and compiling and disseminating various reports.
  • Act as an ambassador for the Unyte brand.

Qualifications:

  • Demonstrated customer service experience.
  • A passion for meditation, health and wellness.
  • Passionate about technology and digital products.
  • Get the start-up environment and enjoy the all-hands-on-deck work ethic that will stretch you beyond your role.
  • Want to work for an organization committed to making a positive impact in people's lives.
  • Have a university/college degree.
  • Strong written and verbal communication and active listening skills.
  • Self-motivated, entrepreneurial team player who loves working with people.
  • Ability to multi-task, be flexible and adapt to change.
  • Strong knowledge of MS Office and social media tools.
  • Excel in a fast-paced environment with tight deadlines.
  • Enthusiastic with a passion for excellence.
  • Mature, honest, hardworking yet light-hearted.
  • A commitment to being there for our customers, going above and beyond and sharing our dedication in striving to deliver world-class customer service and support.
  • Ability to receive and incorporate constructive feedback to improve personal and business performance.

We Offer:

An opportunity to work with an experienced management team to build products that significantly impact people’s lives and wellbeing. You’ll be empowered to create and innovate in a progressive, positive, mission-driven work environment and have fun while doing it.

We also offer optional daily meditation sessions, weekly yoga classes, complimentary snacks and drinks, flexible work hours, fun team events and a casual, people-first work environment.

Send a note and your resume to people@unyte.com to apply!

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